IMPORTANT NOTICE

For Member Direct Small Business (MDSB) Online Banking Users

On Tuesday, November 19th, 2019 Community First will be implementing system changes to MDSB to better serve you now, and to set the stage for additional features and benefits in the future. The immediate benefit to you is that effective November 19th, Interac e-Transfer transaction limits will be raised to serve you better.

Limit Group

(Small Business)

Outgoing

(Send)

Incoming

(Receive)

Maximum amount per e-Transfer

$10,000

$10,000

Maximum amount per day

$10,000

$10,000

Maximum amount 7 days

$70,000

$70,000

Maximum amount per 30 days

$300,000

$300,000

Maximum amount per Request Money

$3,000

Maximum number of outstanding requests

50


Interac E-Transfer Impacts

While these updates will set the foundation for exciting new features and benefits, there are impacts to our Interac E-Transfer service that may affect you. Following November 19th, your existing E-Transfer recipients on your business account will no longer be saved to your profile, so we encourage you to prepare for this ahead of time.

REQUEST MONEY

Easily request money you are owed with the Interac e-Transfer Request Money feature. When you send a request for money, the recipient is notified instantly and can accept the request. If accepted, the requested amount will be automatically deposited into your account and you will be notified when funds are available. 

Set-up is simple:

  1. Login to your online or mobile banking and navigate to Request Money (found in the Interac e-Transfer settings).
  2. Add or select a contact and fill out the name and e-mail address or mobile phone number of the person you wish to send the request to.
  3. Type in the specified amount you are requesting and select the account you would like the funds to be deposited into. You can also include a personalized message with the request.
  4. Once the recipient has fulfilled your request, funds will immediately be deposited into your bank account and you will be notified immediately.


AUTODEPOSIT

The Autodeposit feature allows you to have money sent via Interac e-Transfer automatically deposited directly into your bank account, without having to answer a security question. This feature continues to provide the value of e-Transfers, without the need to share financial information. For senders, there is the added convenience of not needing to convey security answers while continuing to have the security of knowing who is receiving the funds, prior to sending. 

Set-up is simple:

  1. Login to you online or mobile banking and navigate to Autodeposit (found in the Interac e-Transfer settings).
  2. Register your email address and link your account. Any transfers to the registered email address will be automatically deposited into the account.
  3. You will receive an email to confirm your registration. Check your inbox and click "Complete Registration".


What You Need To Do To Prepare

  • Take a screen shot of the details of all your E-Transfer recipients prior to Tuesday, November 19th. You will use this screenshot to re-enter them to your account after November 19th.

  • Ensure all of your outgoing e-transfers are accepted by end of day Monday, November 18th with nothing left in “Pending” status. If you have a pending E-Transfer on November 18th, we ask that you cancel it and resend it following the change on November 19th.

    • Did you know that we offer the Auto Deposit and Request Money features for our Interac E-Transfer service? Send, receive, and request money with ease. Visit communityfirst-yncu.com/ETransfer to learn more.

Support for This Change

If you have any questions or concerns about this change please call the Service Excellence Centre at 1-866-942-2328

Exciting Features Coming Soon!

Because of this enhancement, in early 2020, we will be offering Payroll and Invoicing services directly from MDSB. More information will follow on these exciting service enhancements to this service.

 

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