Your Safety Is Our Top Priority

We recognize the concern surrounding COVID-19 (Coronavirus) and we are taking every precaution to protect the safety of our members and staff, while still providing members with the banking services they need during this challenging time.


  • If you have just returned from travelling outside of Canada, or are exhibiting symptoms of COVID-19 (Coronavirus) please refrain from visiting our office or branch and complete your banking from home using our website or mobile app.

  • We have increased cleaning and sanitation processes at all of our locations, and have installed top-of-the-line hand sanitizing stations. We welcome you to use these when coming and going from the branch.

  • We have implemented return-to-work medical review and quarantine measures for any staff member who has traveled or had contact with anyone who has traveled, or who is exhibiting any COVID-19 symptoms.

  • We are using the Ontario government’s COVID-19 Self-Assessment before any member or employee can enter any of our locations. Before visiting one of our locations, click here to take the self-assessment. If you answer “yes” to any of the questions, unfortunately we will be unable to service you in person at this time. Please contact our Service Excellence Centre to make alternate arrangements for how we can assist you with your banking remotely. 


In an effort to practice social distancing and reduce unnecessary exposure, we will be temporarily limiting our branch hours at all locations. The first hour of every business day during the week will be devoted to serving members who need extra assistance or consideration, including seniors and members with disabilities. We ask that our members respect this request and do their banking following the first hour. Click here for our temporary branch hours, effective March 18th, 2020.


Our Annual General Meeting (AGM) was originally scheduled to be held in Kitchener on April 14th, 2020 with a satellite meeting hosted in Sault Ste. Marie.

Following the World Health Organization’s declaration of a global pandemic, as well as Ontario’s Premier announcing a “State of Emergency”, we are changing our in-person meeting to a digital one. The health and safety of our Members and staff is too important to us, so we are reducing unnecessary exposure during this time of recommended social distancing.

Our in-person meetings planned in Kitchener and Sault Ste. Marie on April 14th have been cancelled.

The meeting will be held via a digital conference link on April 14th at 6:00 pm. All members are encouraged to visit for more details on how to watch the AGM from their homes.

BANK FROM HOME Expand/Collapse

While some of our branches remain open during condensed business hours, we encourage you to take advantage of our online and mobile banking services. With our digital banking tools, you can:

  • Check balances and verify transactions, and keep tabs on your account balance in real-time
  • Deposit cheques using our free mobile app (available on the Apple App Store or Google Play)
  • Transfer money between your accounts, or send free Interac E-Transfers by text or email
  • Pay Bills and set up new bill payees
  • Open new chequing or savings accounts using desktop Online Banking
  • Change your account package by submitting a request within desktop Online Banking
  • Set up a variety of security alerts to further protect your finances

BEWARE OF FRAUD Expand/Collapse

Unfortunately, some fraudulent scams are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgement when accessing links from emails and social media, or providing any information by telephone. If you have questions about the validity of any online or telephone claims, specifically from anyone claiming to be from Community First, please contact our Service Excellence Centre at 1-866-942-2328.

As many members have been contacting our Service Excellence Centre, please be aware that hold times may be slightly longer due to the increased volume. You can always return to this page for the most up-to-date information on the measures we are taking to ensure the health and safety of our members and staff.

Click here for a list of COVID-19 scams to be aware of, curated by our internal Risk Management department.

For a full list of COVID-19 related scams, please visit the Canadian Anti-Fraud Centre


If you have needed to cancel or shorten travel due to COVID-19 and booked your travel plans with one of our Collabria Mastercards, Collabria now offers the option to submit your travel insurance claim online. To do so, please go to and click on "Claim" to find the right claim form.

WE'RE HERE TO HELP Expand/Collapse

We understand and respect that these are uncertain times. As a member-driven financial institution, we are committed to working closely with personal and small business members to help them manage through the challenges and impacts of COVID-19. This support will include up to six months payment deferral for residential mortgages and the opportunity for relief on other credit products, both evaluated on a case-by-case basis.

Please contact us via email at, or visit your local branch. Our branches are open with shortened service hours, and our Service Excellence Centre is available to assist you during regular business hours. With higher than normal call volumes, we would appreciate credit assistance requests to be submitted via email. We are committed to helping you through this as your neighbour and financial partner.


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