Safe and Secure

Community First Online Banking offers you a secure site in which any personal transactional information transmitted between you and your credit union is secure.
 

Security Measures

We ensure your personal and financial information is protected within our in-house financial systems and databases.

We ensure your personal and financial information is protected while in transit between your PC and our Community First Online Banking server through the use of industry standard security techniques which include Secure Socket Layers (SSL) and encryption.

Encryption ensures that information in transit between your PC and our Community First Online Banking server cannot be read (private and confidential) or changed (integrity).

Our systems are protected by firewalls which are a combination of industrial strength computer hardware and software that securely separates the Internet from our organizations internal web servers and computer systems. These firewalls prevent certain types of Internet traffic to its web servers, and are the best available technology to prevent unauthorized access.

We ensure that only individuals who provide the correct Personal Access Code (PAC) can access your account information.

To assist you in protecting the information in your PC, our Community First Online Banking Platform has been designed to end your session automatically if there has been no activity for 20 minutes.

Therefore if our system detects that you have not provided any instructions or used the browser buttons to navigate within Community First Online Banking for 20 minutes, the connection will automatically end and you will need to provide your PAC again to conduct more transactions.

Cookies

Community First Online Banking uses a technique called a "cookie" to maintain a connection with you.

A cookie is a small amount of information, stored on your PC in an encrypted form that is intermittently sent to and from our Community First Online Banking server. There are two common types of cookies, "session cookies" and "persistent cookies".

Session cookies store information only for the length of time that you are connected to a Website - they are NOT written onto your hard drive. Once you leave the Website, the originator of the cookie no longer has the information that was contained on it.

The information stored in "persistent cookies" is written onto your hard drive and remains there until the expiry date of the cookie.

Community First uses "session" cookies, as a security measure, in order to maintain a connection with you. If you set your browser to prevent cookies, you will not be able to access Community First's Online Banking Service. However, you can set your Web browser to inform you when cookies are set.
 

MEMBER'S RESPONSIBILITIES 

Protect your Personal Access Code (PAC)

In order for us to ensure that only you are allowed access to your accounts, we need a unique way of knowing that it’s you. Just as the key to your home protects unwanted entry, the Internet Banking "key" – your Personal Access Code (PAC) – ensures you can access your accounts.

For security reasons, we require you to visit a branch to initially set up your PAC.

It is your responsibility that the "key" to your Credit Union’s Internet Banking services is protected. Please observe the following security practices:

Select a PAC that is easy for you to remember but difficult for others to guess. Do not select a PAC that is easy to guess (such as 12345) or that is based on personal information (avoid your birth date, address, phone number, social insurance number, or similar information about your family or friends). Otherwise it makes it easy for someone who knows you to guess.

• Do not select a part of your PIN (your ATM "key").
• Keep your PAC confidential.
• Do not write your PAC number down or store it in a PC file. If you absolutely have to save it somewhere, ensure only you know its location.
• Never disclose your PAC in a voice mail or e-mail and do not disclose it over the phone, especially cellular phones.
• Do not share your PAC with anyone other than a joint account holder.
• Do not permit anyone to observe you type in your PAC.
• Change your PAC on a regular basis.
• Contact Community First immediately if you suspect that someone has gained knowledge of your PAC.
• Contact Community First immediately if you believe there are errors or omissions in your account.
• Protect the Information on your PC

Community First has provided a secure method for our Members to communicate with us. Once the information has reached your PC, it's up to you to protect it. You should:

• Never leave your PC unattended while using our Internet Banking Services. Always exit our Internet Banking Services and your Internet browser if you step away from your PC.
• Your Internet browser software may retain information you entered in the login screen and elsewhere until you exit the browser. Secure or erase files stored on your PC by your Internet browser so they cannot be read by others. Most Internet browsers store information in non-protected (unencrypted) files in the browser's cache to improve performance. The files remain there until they are erased. The files can be deleted using standard PC utilities or by using your browser feature to "empty" the cache.
• Disable automatic password save features in your Internet browser and software that you use to access your Internet Service Provider.
• Install and use a quality anti-virus program and ensure it is updated regularly.